Service Leader

Join to apply for the Service Leader role at Chipotle Mexican Grill

Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break.

When not busy, they are expected to evaluate other tasks that need completion and assist others with those tasks.

• Follow Chipotle’s policies and procedures.
• Make sure great tasting, high quality food is served.
• Help to resolve food quality issues.
• Support food safety, including hand washing, glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
• Help to resolve customer incidents and work to ensure positive customer experiences.
• Help to monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross‑train all front‑of‑house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensure office equipment remains in working order and office supplies are ordered as necessary.
• Ensure the proper quantity of supplies is available as needed.

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge and experience of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma.
• Restaurant experience.

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Digital tips.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as Crew).

Chipotle Mexican Grill is an equal‑opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact A if you need an accommodation due to a disability to complete an application, job interview, and/or otherwise participate in the hiring process.

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Other – Restaurants