Trades ​/ Skilled Labor SERVICE

's-Hertogenbosch, Netherlands Netherlands
FULL-TIME

Unox, market leader in the production of high-end ovens, and certified as a Great Place to Work in Europe for the eighth consecutive year, is looking for a Service Experience to join the Customer Experience Team at Unox Netherlands.

• Providing technical assistance to customers who contact the company for clarification on how to operate and use company product.
• Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation.
• Manage return activities.
• Transfer the problems encountered to the company.
• Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning.
• Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.

• A technical background is preferred
• Excellent proficiency in Dutch
• Proficiency in English is a plus
• Strong communication and problem-solving skills
• Willingness to travel for customer support and internal training purposes

• Mentorship & coaching
• Career growth & training programs
• Diversity & inclusion policies

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.