Case Manager
Job in
Muncie, Delaware County, Indiana, 47302, USA
Listing for:
The Columbus Organization
Full Time
position
Listed on 2026-11-08
Job specializations:
-
Social Work
Job Description & How to Apply Below
Travel/Work Environment
This field-based position serves members in Dearborn County, Indiana. Frequent travel within the assigned service area is required, with administrative work completed remotely when not conducting member visits. Candidates must reside in or near the assigned service area and have reliable transportation. Evening and weekend hours may be required based on business needs.
Summary of positionThe Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.
Essential FunctionsBuild and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.
Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.
Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual's goals and vision for a meaningful life.
Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).
Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.
Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).
Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.
Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.
Identify, assess, and address risks to ensure the individual's health, safety, and well-being.
Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.
Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).
Activities:
Execute monitoring checklists, post‑meeting documentation, and required follow‑up within established timelines.
Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.
Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.
Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.
- Must meet one (1) of the following:
- Bachelor's degree in a human services-related field from an accredited institution, including:
Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or - Bachelor's…
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