Manager of Customer Success

About the Company

Few&Far is partnering with a Series A startup that combines human facilitation with AI-driven insights to help enterprises run meaningful conversations at scale, improving talent strategy, employee engagement, and organisational intelligence.

The Role

We’re hiring a Senior Customer Success Manager as the third member of the New York CS team. You’ll build the CS playbook from the ground up, own our largest enterprise accounts, and manage engagement with GSI partners (Accenture, Deloitte, PwC, EY).

What You’ll Do

• Build repeatable processes for onboarding, adoption, expansion, renewal, and escalation
• Lead CS for key enterprise accounts and manage GSI partner engagement
• Advise VPs, CHROs, and C-suite stakeholders, and lead QBRs and executive reviews
• Partner with Sales and Product on onboarding, success plans, and lifecycle journeys
• Design health scoring and success metrics to forecast renewals and growth
• Bring the voice of the customer into product roadmap decisions

Who You Are

• 5+ years in Customer Success or Enterprise Account Management within SaaS
• Track record building or scaling a CS function
• Consultative and confident influencing at C-suite level
• Data-driven, with hands-on CS tech stack experience
• Entrepreneurial and comfortable building in ambiguity

Nice to Have

• Background in AI, HR tech, or employee engagement
• Experience at a Series A or high-growth startup

Qualifications

• Bachelor’s degree