Director of Operations

Accentuate Staffing is currently recruiting for a Director of Operations for a specialty contractor providing industrial design, installation, service, and maintenance solutions to customers in storage, food processing, pharmaceutical, and related industries.

We are seeking a Director of Operations to join the senior leadership team and work directly with the President to strengthen the company's operational infrastructure, develop its people, and prepare the organization for continued growth.

This is a hands-on leadership position in a small business. The successful candidate will be comfortable working closely with field technicians, service managers, customers, and company leadership rather than operating through multiple layers of management. This individual will have seven direct reports and will be expected to remain close to the day-to-day business.

We are specifically interested in candidates who have worked successfully in a small to mid-sized specialty contracting environment. Experience exclusively within a large, highly structured corporate organization is not the profile we are seeking.

The ideal candidate will understand the dynamics of a specialty contractor that employs field personnel and generates recurring business through service and preventive maintenance contracts, in addition to project work.

A major priority for this leader will be to develop the company's people. This includes strengthening frontline managers and creating a defined career and development path for technicians so employees understand how they can grow professionally, expand their skills, take on greater responsibility, and build a long-term career with the organization.

Key Responsibilities

Operational Leadership & Continuous Improvement

• Provide leadership and oversight across company operations, ensuring field service, project execution, scheduling, customer support, and internal processes operate effectively together.
• Partner closely with the President to establish clear operating standards, expectations, accountability, and priorities.
• Evaluate existing processes and identify opportunities to improve efficiency, communication, accountability, customer service, and profitability.
• Develop practical processes and operating procedures appropriate for a 32-person entrepreneurial organization rather than creating unnecessary corporate bureaucracy.
• Map critical workflows and eliminate bottlenecks, unclear ownership, poor handoffs, and other obstacles affecting employees and customers.
• Establish meaningful operational metrics around service response, callbacks, rework, productivity, customer issues, project execution, and profitability.
• Promote a culture of continuous improvement, encouraging employees and managers to consistently look for better ways to serve customers and operate the business.
• Help lead the continued implementation and effective utilization of ERP and related

Service & Field Operations

• Provide leadership for a distributed workforce of technicians and service personnel working at customer locations.
• Support and develop service leadership while establishing consistency across regions.
• Understand and manage the operational requirements associated with recurring service and maintenance agreements, emergency service, scheduled maintenance, and project work.
• Ensure scheduling, dispatch, resource allocation, and customer response expectations support both customer commitments and company profitability.
• Serve as a senior point of escalation for significant customer or operational issues.
• Spend time in the field, shop, and customer locations to understand operational challenges firsthand and maintain credibility with field employees.
• Partner with technical leadership while recognizing that…