Quality Assurance Technician

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$28.00/hr - $32.00/hr

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Contract Duration: Long‑term with opportunity for perm conversion

Job Overview

Insight Global is hiring a Product Complaint Technician for a well‑established medical device company in Mundelein, IL. This role supports a large‑scale remediation initiative focused on improving complaint handling processes. The technician will conduct thorough investigations, analyze defect and cause codes, and help resolve systemic issues related to product reportability.

Key Responsibilities

• Review product complaints and evaluate associated defect and cause codes
• Support root cause analysis and corrective/preventive action (CAPA) processes
• Identify reportability concerns and address systemic quality issues
• Collaborate cross‑functional teams to ensure compliance and resolution

Required Qualifications

• High School Diploma or higher
• 1–2+ years of experience in product complaint handling or a related field
• Experience in regulated industries such as medical device or pharma
• Proficiency in root cause analysis, CAPA, and defect code evaluation
• Strong initiative, problem‑solving mindset, and eagerness to learn
• Excellent time management, communication, and critical thinking skills

Associate

Contract

Quality Assurance, Science, and Engineering

Medical Equipment Manufacturing

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Medical insurance

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401(k)