More jobs:
Complaint Technican
Job in
Mundelein, Lake County, Illinois, 60060, USA
Listed on 2026-01-16
Listing for:
Insight Global
Full Time
position Listed on 2026-01-16
Job specializations:
-
Quality Assurance - QA/QC
Quality Engineering, QA Specialist / Manager
Job Description & How to Apply Below
Base Pay Range
$25.00/hr - $32.00/hr
Job OverviewInsight Global is hiring a Product Complaint Technician for a well-established medical device company in Mundelein, IL. This role supports a large-scale remediation initiative focused on improving complaint handling processes. The technician will conduct thorough investigations, analyze defect and cause codes, and help resolve systemic issues related to product reportability.
Contract Duration:
Long‑term with opportunity for perm conversion. Pay Rate: $25–32/hr.
- Review product complaints and evaluate associated defect and cause codes
- Support root cause analysis and corrective/preventive action (CAPA) processes
- Identify reportability concerns and address systemic quality issues
- Collaborate with cross‑functional teams to ensure compliance and resolution
- High School Diploma or higher
- 1–2+ years of experience in product complaint handling or a related field
- Experience in regulated industries such as medical device or pharmaceutical
- Proficiency in root cause analysis, CAPA, and defect code evaluation
- Strong initiative, problem‑solving mindset, and eagerness to learn
- Excellent time management, communication, and critical thinking skills
Associate
Employment TypeContract
Job FunctionAnalyst and Administrative
IndustriesMedical Equipment Manufacturing
Benefits- Medical insurance
- Vision insurance
- 401(k)
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