Lab Support Service Assistant

Lab Support Service Assistant –
219 Health Network

Position Purpose and Summary

The Laboratory Support Services Assistant participates in all general office and lab support work under the supervision of a Laboratory Director or designee. The role involves electronic entry of patient data to ensure smooth laboratory workflow and data transmission to designated hospital areas and outreach accounts. Responsibilities include answering phones, assisting visitors and outpatients, processing charge slips, and performing related clerical duties.

Key duties include:

• Managing work across various stations: outreach phlebotomy, courier, client services, central processing, reference mail‑outs, call center, outreach support, billing, registration, micro set‑up, and medical assistant.
• Problem‑solving for appropriate specimen handling, delivering specimens to the main laboratory for analysis, entering test orders and specimen information in LIS, and performing incidental cleaning and supply duties.
• Greeting patients, processing lab requisitions through a computerized data entry retrieval system, and providing reports to physicians and nursing units.
• Working under the supervision of a Laboratory Supervisor, Laboratory Site Director, or Site Laboratory Manager.

Education and Experience

• High School or equivalent with courses in typing, business systems, and office procedures.
• For the Medical Assistant workstation: current CPR certification or completion within six months of hire.
• 3–6 months of related work experience preferred.
• Medical Assistant certification must be maintained annually; must have graduated from an accredited school providing certification for Medical Assistant.
• Valid driver’s license, insurability, and no tickets or moving violations in the previous two years.
• For the Registration workstation: familiarity with personal computers, keyboards, printers, copiers, and fax machines is required. Basic medical terminology is required. Knowledge of health insurance with managed care requirements preferred. One year of business–related experience required.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Health Care Provider

Industries

Hospitals and Health Care