Specialist , Deployment

Specialist I, Deployment

Deployment, Install & File Build

Manager, Deployment

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

The Specialist I, Deployment supports the accurate and timely configuration, preparation, and deployment of payment processing equipment and merchant systems. This role builds, downloads, tests, and modifies merchant profiles, including Clover POS configurations, to help ensure payment hardware and related systems are ready for successful merchant use.

Working closely with the Deployment team and internal partners, the specialist maintains accuracy, resolves technical issues, and meets established service level agreements (SLAs). The ideal candidate is organized, detail-oriented, technically curious, and comfortable managing multiple requests in a fast-paced environment.

• Equipment Configuration & Deployment:
  Prepare, configure, and test payment equipment to support accurate, timely merchant deployments.
• Merchant Profile Management:
  Download, build, test, and modify merchant profiles, including Clover POS configurations.
• File Build & System Modifications:
  Perform front-end and back-end modifications to merchant setups and related systems.
• Ticket Management:
  Complete equipment and deployment tickets assigned by the Deployment Lead within required time frames.
• Technical Troubleshooting:
  Investigate and resolve basic hardware, software, and configuration issues affecting deployment readiness.
• SLA Compliance:
  Maintain established Salesforce service level agreements for file builds and deployments.
• Payment Technology:
  Maintain current knowledge of Clover, terminals, PIN pads, check readers, and related systems.
• Program Add-ons:
  Support check services, debit, EBT, gift cards, WEX, and other applicable payment programs.
• Collaboration & Improvement:
  Coordinate with the Partner Advocate and Boarding teams, identify process improvements, and perform other duties as assigned.

• Working knowledge of relevant software, hardware, and payment equipment operations.
• Experience or training in technical troubleshooting and customer service practices.
• Strong written and verbal communication skills.
• Excellent problem-solving, attention to detail, and decision-making abilities.
• Ability to learn new systems and processes quickly.
• Organizational skills and ability to multitask under pressure.
• Proactive approach to process improvement and commitment to confidentiality.

• Experience with payment processing, merchant services, or POS deployment.
• Familiarity with Clover POS, payment terminals, PIN pads, and check readers.
• Experience with merchant profile configuration, file builds, or equipment deployment.
• Experience with Salesforce or similar ticketing and workflow platforms.
• Knowledge of debit, EBT, gift card, WEX, or related payment programs.

• Schedule:
  
  Monday - Friday from 9:00AM - 5:30PM (CT)
• Extensive desk-based work involving prolonged computer use and sitting.
• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners.
• Occasional lifting or moving supplies, deliveries, or related materials weighing up to 45 pounds.

• N/A

• Non-Exempt

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color,…