Customer Service Representative

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e‑mobility.

MAHLE generated sales of €11.7 billion in 2024. Employing just under 68,000 people at 135 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2024). Join our MAHLE team! #Stronger Together

The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.

• Ability to effectively define root cause and corrective action plans.
• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Create and maintain customer material information records.
• Create and maintain customer-specific work instructions.
• Create and maintain all Customer Support process instructions.
• Responsible for processing shipments and invoices.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues.
• Process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.
• Other duties as assigned.

• Associate's Degree (A. A.) or equivalent from an accredited two-year college or technical school.
• 3 to 5 years of related experience and/or training.
• Dynamic communication / inter-personal skills.
• Highly organized and possess good decision-making and problem-solving skills.
• Excellent attendance record.
• Exemplary written and verbal communications skills.
• Intermediate computer skills, knowledge and experience of SAP, MS Office and Lotus Notes.

Do you have any questions?

Entry level:
Experienced hires

Part- / Full-time:
Full Time

Functional area:

Logistics

Department: BU2 Thermal and Fluid System

Location:

Murfreesboro, TN, US, 37127

Company: MTFS Dayton (US)

Don't waste any time, apply while the position is online.

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend‑setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally‑friendly solutions, optimising existing products, and turning innovative ideas into reality?

Then MAHLE is the right address for you.