Customer Service Outbound

Customer Service Outbound

Join the Kelly team to support Nissan's Consumer Affairs and help customers find solutions to vehicle concerns. In this role, you'll respond to customer inquiries, coordinate with dealerships and regional teams, and manage cases with care, professionalism, and attention to detail. Pay: $24/hour, plus eligibility for a quarterly bonus of up to $1,500

Schedule:

8-hour shifts, with start times varying between 8:00 a.m. and 10:00 a.m. Central Time. Shift rotations may be required with advance notice.

What you'll do

• Respond to customer inquiries received by phone, email, mail, and corporate surveys.
• Help resolve vehicle concerns, dealership complaints, general questions, and inquiries about warranty and extended service contract policies.
• Explain applicable service campaigns, recalls, vehicle operation, and warranty policies to customers.
• Document customer concerns, conversations, and follow-up actions accurately in Consumer Affairs case files.
• Follow up with customers, dealerships, and regional personnel within established procedures and timelines.
• Work with dealerships and regional representatives to review out-of-warranty goodwill requests and communicate decisions in accordance with Nissan policies.
• Coordinate customer vehicle inspections with dealer technical specialists and keep case documentation current.
• Research and document vehicle buyback requests according to Dispute Resolution Team procedures.
• Use available resources to address customer inquiries within company policies and legal requirements.
• Participate in coaching and meet assigned quality and case-management performance goals.
• Follow Consumer Affairs policies and procedures.

What you'll bring:

• Bachelor's degree required.
• 0–1 year of customer service experience; automotive industry experience is preferred.
• Strong computer skills and the ability to navigate multiple applications.
• Excellent written and verbal communication skills.
• A genuine interest in the automotive industry and strong problem-solving abilities.
• Patience, professionalism, dependability, and attention to detail.
• Ability to multitask and work independently as well as collaboratively.
• Flexibility to rotate shifts with advance notice.

What happens next? Once you apply, you'll proceed to the next steps if your skills and experience appear to be a good fit. A recruiter will reach out to schedule a phone call. Don't worry—even if this position doesn't work out, you'll still be in our network. That means all our recruiters will have access to your profile, expanding your opportunities even further.

Apply today!