Client Program Lead
Job in
Murfreesboro, Rutherford County, Tennessee, 37127, USA
Listed on 2026-10-30
Listing for:
International Scholarship and Tuition Services, Inc. (ISTS)
Full Time
position Listed on 2026-10-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
At International Scholarship and Tuition Services, Inc. (ISTS), we partner with organizations to deliver education benefit programs that help people pursue their educational goals. The Client Program Lead brings that purpose to life by providing dedicated support for a specific client.
Why you’ll like this role- Work that matters:
Help people move closer to their educational goals. - Ownership & Impact:
Drive accurate, responsive, and consistent program delivery. - Solve & Improve:
Resolve issues and turn recurring challenges into improvements. - Remote-friendly:
Fully remote, computer-based work using email, messaging, phone, chat, and video tools. - Flexible PTO:
Take time off to recharge when you need it.
- Validate applicant-submitted documents accurately and on time.
- Guide applicants through requirements, next steps, and questions.
- Resolve client & applicant issues and elevate complex needs when appropriate.
- Analyze feedback and service trends to identify improvements for the client.
- Partner with client & internal teams to strengthen program delivery.
- Have a strong eye for detail and accuracy.
- Communicate clearly & confidently with applicants and the client.
- Enjoy solving problems and improving processes.
- Build strong relationships through communication and follow-through.
- Are comfortable using technology, including Microsoft 365, Zendesk, and AI tools.
- Bachelor’s degree or equivalent experience
- Three (3) or more years of experience providing support in a virtual environment
- Experience with education benefit programs or related services preferred
- Five (5) or more years of experience in a service-driven environment
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Strong relationship-building and client communication skills
- Ability to analyze service trends and identify improvement opportunities
- Strong technical aptitude utilizing the company’s technology platforms, including Zendesk, Microsoft 365, and AI tools
This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.
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