Call Center Representative

Consumer Affairs Call Center Agent | Support Nissan Customers with Kelly

Are you passionate about helping others and delivering excellent service? Join the Kelly team to support Nissan's Consumer Affairs, assisting customers with vehicle concerns and ensuring their satisfaction. This is a 100% onsite role based in Murfreesboro, TN.

Compensation &

Schedule:

• $24/hour, plus eligibility for a quarterly bonus of up to $1,500
• Weekly pay structure
• Schedule:
  
  Monday-Friday, 8-hour shifts with start times varying between 8:00 a.m. and 10:00 a.m. Central Time (shift rotations may be required with advance notice)

Employee Benefits:

• Competitive pay, with potential for long-term growth within Nissan after one year
• 16 paid holidays
• 10-15 days of paid time off
• Enhanced medical benefits
• Access to Kelly Perks Discount Program

Responsibilities:

• Respond to customer inquiries via phone, email, mail, and corporate surveys
• Resolve vehicle concerns, dealership complaints, warranty and service contract questions
• Explain service campaigns, recalls, vehicle operation, and warranty policies
• Accurately document customer concerns, conversations, and follow-up actions
• Follow up with customers, dealerships, and regional personnel per established procedures
• Review goodwill requests and communicate decisions in accordance with Nissan policies
• Coordinate vehicle inspections with dealer technical specialists; update case documentation
• Research and document buyback requests per Dispute Resolution Team procedures
• Utilize available resources to address inquiries within company policies and legal requirements
• Participate in coaching sessions and meet assigned quality and case-management goals

Qualifications:

• 1-3 year of customer service experience (automotive industry experience preferred)
• Excellent written and verbal communication skills
• Interest in the automotive industry with strong problem-solving abilities
• Patience, professionalism, dependability, and attention to detail
• Ability to multitask, work independently, and collaborate effectively
• Flexible for shift rotations with advance notice