Part-Time Customer Service​/Receptionist

Part-Time Customer Service / Receptionist – State Farm Agent Team Member

Jeff Johnson – State Farm Agency | Ooltewah, TN

Pay: $15–$20 per hour + commission | Part-Time (in-office)

Do you enjoy helping people, building relationships, and making sure customers have a great first experience? Jeff Johnson – State Farm Agency is looking for a friendly, organized, and customer-focused team member to help welcome new customers and guide them through the onboarding process.

In this part-time role, you'll help customers with their insurance coverage, answer questions, follow up on next steps, and make the transition into our agency as smooth as possible. If you enjoy working with people and are interested in a role that combines customer service with sales opportunities, we'd love to hear from you!

• Answer phone calls and greet customers.
• Contact customers by phone, email, and other communication channels to follow up on onboarding needs.
• Explain basic policy information, documentation requirements, and next steps.
• Help customers navigate paperwork, account setup, and policy-related questions.
• Schedule appointments and coordinate with team members to ensure a smooth customer experience.
• Identify opportunities to help customers with additional insurance needs and connect them with the appropriate team member.
• Maintain accurate customer records and follow up on outstanding items.
• Deliver friendly, professional service that builds trust and long-term customer relationships.

• Strong communication and customer service skills.
• A friendly, professional approach and a genuine interest in helping people.
• Good organization, attention to detail, and follow-through.
• Comfort communicating with customers by phone and managing multiple tasks.
• Basic computer skills and the ability to learn agency systems.
• An active Texas Property and Casualty insurance license or the ability to obtain the required license.
• Previous customer service, administrative, sales, or insurance experience is helpful but not required.
• Spanish-speaking skills are preferred but not required.
• Hourly pay: $15–$20 , depending on experience and qualifications.
• Opportunity to build insurance industry experience.

At Jeff Johnson Insurance Agency, helping people protect what matters most starts with personal service and strong relationships. Our agency serves individuals, families, and businesses with insurance options tailored to their needs.

You’ll have the opportunity to make a difference in customers’ first experiences with our agency while developing valuable customer service, communication, and insurance skills in a supportive team environment.