Mortgage Processor II

Mortgage Processor II

Category: Mortgage Lending

Locations: US‑TN‑Murfreesboro | US‑TN‑Tullahoma

Type: Active - Full Time Hourly

Work Model: On‑site

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation‑based field of membership, Ascend focuses on expanding and diversifying the select employee groups it serves, creating greater security for the credit union and its member‑owners. Approximately 650 employees serve more than 260,000 members from 27 branch locations, a Regional Operations Center, a Teller Center and corporate headquarters.

Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth, and that their personal successes fuel the team’s success. Through collaboration among employees, management, membership and the Board, Ascend fuels an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. Its commitment to employees is fostered by its commitment to member‑owners, ensuring dedicated and engaged employees to serve the membership.

Ascend’s vision to be the most loved credit union in its market by employees and members alike has earned distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016‑2025) and Training MVP Awards (2015‑2025).

The Mortgage Processor II is responsible for providing quality member service. This position communicates directly with members, loan originators, and third parties in a professional and effective manner to collect all loan documentation necessary to underwrite, obtain final approval and move the loan through to closing for portfolio loans and loans being sold in the secondary market. The Mortgage Processor II provides proper disclosures when required by applicable local, state, and federal regulations, performs a variety of loan documentation duties on loan packages to ensure compliance with company policies and procedures for loan products, and manages an assigned pipeline of loans.

#LI-Onsite

• Prepares mortgage loan file by reviewing loan application; clarifies or obtains additional information. Calls or sends welcome email to member. Requests additional qualification information if necessary.
• Serves as liaison with secondary market lenders by submitting files for underwriting and approval. Obtains required conditions and ensures the loan is cleared to close by the lender/investor in a timely manner.
• Stays familiar with secondary market guidelines, including conventional, VA, FHA, Freddie Mac and USDA loans.
• Reviews the loan application submitted and structures the loan to accommodate automated underwriting findings.
• Submits fully processed files through automated underwriting system and to secondary market underwriting department for decision as required. Resolves issues and shows ongoing improvement in reducing issues identified by the secondary market underwriter.
• Identifies mortgage loan application problems by highlighting loan deficiencies; notifies MLO Managers and Mortgage Processing Manager.
• Manages and reviews the working pipeline daily to meet rate locks and established turnaround times.
• Monitors, gathers and tracks incoming documents, verifies data and submits it. Ensures all required documentation is obtained, including verifying credit reports, income documentation, employment history, etc. Seeks additional documentation as needed to support the income used for qualification.
• Tracks incoming requested documentation in Open Close and keeps mortgage loan information accessible by sorting, organizing, and filing documents.
• Coordinates corrections of discrepancies or missing documentation and updates the system.
• Requests required verifications (e.g., rent verification, mortgage verification, employment verification), appraisal, title insurance,…