Assistant Financial Center Manager

As the Assistant Financial Center Manager, you'll play a key leadership role in ensuring operational excellence, cultivating outstanding client experiences, and supporting the success of the Financial Center team.

• Lead and support Financial Services Representatives (FSRs) to deliver exceptional client service and operational accuracy.
• Coach, train, and develop team members while reinforcing policies, procedures, and service standards.
• Assist with resolving complex client concerns and building lasting client relationships.
• Promote Smart Bank products and services while identifying opportunities to deepen client relationships.
• Support branch sales initiatives, team development, and performance goals.
• Monitor branch cash levels, conduct surprise cash audits, and ensure adherence to operational controls.
• Assist with account openings, deposit products, and other client service needs.
• Serve as the primary branch leader in the absence of the Financial Center Manager.
• Maintain compliance with all banking regulations, including the Bank Secrecy Act (BSA) and other applicable laws.
• Champion Smart Bank's culture, values, and commitment to creating exceptional experiences.

• Education:
  
  High School Diploma or GED required Bachelor's Degree preferred
• Experience:
  
  Banking experience required Previous Sr. Financial Services Representative experience or supervisory experience preferred
• Demonstrated ability to manage multiple priorities in a fast‑paced environment
• Strong leadership, coaching, and communication skills
• Commitment to providing exceptional client service

• Strong knowledge of branch operations and account opening procedures
• Cash handling and balancing experience
• Excellent customer service and relationship‑building abilities
• Strong problem-solving and decision-making skills
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work collaboratively and lead by example
• High integrity, accountability, and adaptability

At Smart Bank, we believe our associates are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your health, financial well‑being, professional growth, and work‑life balance.

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) with 4% Employer Match
• Generous Paid Time Off (PTO)
• Smart Flex Days
• 11 Paid Company Holidays
• Paid Community Involvement Opportunities
• Tuition Reimbursement
• Company Apparel and Associate Recognition Programs

Our team lives our values every day:
Act with Integrity Be Enthusiastic Create Positivity Demonstrate Accountability Embrace Change

For nearly two decades, Smart Bank has been dedicated to building strong communities, developing exceptional talent, and delivering personalized financial solutions. We empower our associates to make decisions, build meaningful relationships, and create experiences that truly stand out.

With a strong foundation and a growing footprint, Smart Bank delivers high‑touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, Smart Bank operates as a subsidiary of Smart Financial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of Smart Bank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members.

Drawing on decades of collective banking experience, Smart Bank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top‑tier talent. Guided by these principles, Smart Bank has grown into a respected, high‑performing financial institution trusted by the communities it serves.