Therapy Patient Services Specialist

Therapy Patient Services Specialist

Join to apply for the Therapy Patient Services Specialist role at Tennessee Orthopaedic Alliance
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Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system, allowing our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

• Stability – TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state.
• Impact – Our team members use their careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment – The TOA team focuses on fostering an excellent working environment, characterized by positivity, collaboration, job satisfaction, and engagement.
• Total Rewards – TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit‑sharing match to go along with your contributions.

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high‑performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and driver’s licenses.
• Enter referrals into the computer and link it to the appropriate case.
• Collect copayments, coinsurances, deductibles, and balances.
• Prep daily clinics for upcoming appointments and print related documents.
• Create a record of the appointment or an encounter and print it.
• Ensure that all documentation is entered accurately and swiftly.
• Schedule follow‑up appointments as necessary.

• High school diploma or equivalent is required.
• At least one year medical office administration experience is preferred, with demonstrated success in an orthopaedic office a plus.
• Knowledge of healthcare insurance.
• Knowledge of administrative and clerical procedures, including experience with computer systems.
• Experience with an EHR or Next Gen is a plus.
• The ability to multi‑task and maintain flexibility – including flexibility in work schedules to adjust to necessary clinic hours.
• An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care.
• Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner.

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.

• Entry level

• Full‑time

• Health Care Provider

• Medical Practices