Front Desk Supervisor

• Free uniforms
• Training & development
• Competitive salary
• Employee discounts

Are you someone who loves interacting with people? Do you enjoy talking and mingling with guests? Do you love seeing the smiles on people's faces when you provide them with an exceptional experience? Do you find satisfaction in helping others? Do you enjoy seeing your team exceed its goals and, even more so, exceeding your own expectations?

Then this is your calling!

Come learn the meaning of hospitality by being a part of our team. Our Guest Services Agents take pride in providing an exceptional guest experience to every guest they encounter, whether behind the Front Desk or throughout the hotel. Providing an exceptional experience means that we constantly strive to go above and beyond, do it right the first time, and exceed our guests' expectations.

Does that sound like you? Then join us!

• Be a champion for the hotel brand by completing all required training and certifications.
• Know your community and be able to make recommendations for entertainment, dining, shopping, attractions, and other local points of interest.
• Interact with both internal and external guests with a pleasant, professional, friendly, and approachable demeanor.
• Check in and check out guests while contributing to an overall positive experience upon arrival and departure.
• Greet, register, and assign rooms to guests in a friendly and welcoming manner.
• Issue room keys and provide escort instructions to the Bell Person or directly to the guest, as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, guest registration, shopping, dining, entertainment, transportation, and travel directions.
• Maintain accurate records of room availability and guest accounts.
• Make, confirm, modify, and cancel reservations for guests.
• Compute guest bills, collect payments, and make change accurately.
• Post charges such as room, food, beverage, telephone, or other applicable charges by hand or through the hotel's designated systems, as appropriate.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephones, fax machines, switchboards, computers, and other hotel communication systems.
• Understand and enforce hotel and company credit policies.
• Account for all cash and complete deposits in accordance with hotel and company policies.
• Make restaurant, transportation, entertainment, and other reservations for guests as needed.
• Deposit guest valuables in the hotel safe or safe-deposit box as required by hotel policy.
• Order complimentary flowers, champagne, or other amenities for special guests as requested or directed.
• Maintain a clean, organized, professional, and welcoming Front Desk and lobby area.

• Report directly to the Front Desk Manager and work closely with the Front Desk Manager and General Manager to ensure smooth daily Front Desk operations.
• Assist in managing and supporting the Front Desk team to ensure company policies, hotel standards, brand standards, and guest-service expectations are consistently followed.
• Assist the Front Desk Manager with assigning daily duties, monitoring performance, maintaining proper Front Desk coverage, and ensuring responsibilities are completed accurately and efficiently.
• Provide guidance and support to Front Desk team members during assigned shifts and communicate operational concerns, guest issues, staffing concerns, or other matters to the Front Desk Manager.
• In the absence of the Front Desk Manager or Supervisor, assume appropriate lead responsibilities as assigned and help ensure uninterrupted Front Desk operations.
• Assist with training and coaching new and existing Front Desk team members regarding hotel procedures, guest service, reservations, cash handling, systems, safety, and company policies.
• Help maintain appropriate staffing and Front Desk coverage based on occupancy, arrivals, departures, business levels, and operational needs.
• Be willing and able to assist with necessary Front Desk shift coverage when an employee calls out, fails to report for a scheduled shift, or is otherwise unexpectedly unavailable, in accordance with company policy and applicable scheduling requirements.
• When a Front Desk employee is a no-show
  , promptly communicate the situation to the Front Desk Manager or General Manager and assist with maintaining adequate coverage for the affected shift.
• When reasonably required by operational needs,…