Process and Functional Analyst

Helix Traffic Solutions, LLC provided pay range

This range is provided by Helix Traffic Solutions, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

The Functional Subject Matter Expert (SME) provides structured discipline to guide and direct business analysis, business rules, processes and capabilities implementation for the technology stack employed by Helix Traffic Solutions (HTS) in delivering value to its people, customers and suppliers. This role provides the necessary insights and direction to deliver to the Enterprise Resource Planning (ERP) platform, Oracle Net Suite, as well as related systems implementation teams, of which the SME is an integral component, the expected value to HTS’s people, customers and suppliers.

The SME will integrate their work effort with all implementation teams as well as support the post-implementation of any process and technology solutions.

SME is expected to work alongside any third-party contractors and consultants and provide the enterprise’s view in developing needs assessments and business requirements as well as potential solution configurations. The SME role is expected to be a full-time position.

Subject Knowledge

• Demonstrated understanding of end-to-end business processes, spanning customer engagement, quoting, contracting, fulfillment, billing, and post-delivery support
• Ability to recognize how core processes vary by business model, including both product-based and service-based operations such as traffic control services, maintenance programs, construction projects, and long-term service contracts
• Strong grasp of key operational and financial performance metrics, including sales pipeline health, service utilization, project profitability, and customer satisfaction indicators
• Comprehensive understanding of how enterprise applications and systems integrate—for example, CRM, ERP, finance, marketing automation, and customer service platforms—to enable seamless data flow and process visibility across the organization
• Proven ability to collaborate with cross-functional stakeholders to gather requirements, define future-state processes, and document system and reporting needs that align with business objectives

Project Engagement

• Collaborate closely with business and functional leaders, IT teams, and key stakeholders to define and document end-to-end business requirements—encompassing sales, service delivery, inventory, operations, and financial processes—to ensure data and system design align with enterprise goals
• Identify process improvement opportunities and recommend technology-enabled solutions that enhance efficiency, standardization, and scalability across departments
• Ensure selected technologies support core business processes such as lead and opportunity management, quoting, order processing, work order management, fulfillment, and invoicing
• Validate that technology solutions also enable field and operational processes, including scheduling, dispatch, resource allocation, route optimization, and field data capture
• Serve as a key Subject Matter Expert (SME) in configuring technology solutions to meet cross-functional business needs, maintaining alignment between process design, data flow, reporting, and compliance requirements
• Conduct comprehensive end-to-end testing of business scenarios—spanning quote-to-cash, procure-to-pay, and plan-to-fulfill—identifying and resolving issues to ensure functionality meets real-world business expectations
• Lead and participate in User Acceptance Testing (UAT), ensuring workflows perform as intended across modules (e.g., quoting, work orders, inventory, costing, reporting)
• Design and manage UAT test cases and success criteria, ensuring validation of both functional and data integrity
• Partner with other functional leads to ensure accurate and seamless data integration across systems for job costing, inventory tracking, and financial reporting
• Collaborate with business partners to ensure e-commerce, customer portal, and external system integrations align with standardized data and operational models
• Document pre- and…