IT Technician - Sheriff's Office

IT Technician – Sheriff's Office at Secureone Security Services Inc.

Annual Salary: $52,308 – $56,136

The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands‑on technical work, and supporting a mission-driven environment, we encourage you to apply.

• Provide first-line technical support via phone, ticketing system, email, and in-person assistance
• Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals
• Support and troubleshoot hardware, software, network, and printer issues
• Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more
• Install, terminate, and test network cabling throughout facilities
• Maintain Active Directory accounts, group memberships, password resets, and workstation joins
• Assist users with Microsoft 365 applications including Outlook, Teams, One Drive, and MFA
• Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing
• Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi‑Fi)
• Use Power Shell, Terminal, or Command Line for routine tasks
• Support in‑car systems, MDTs, patrol workstations, and shared kiosks
• Assist with mobile device management (iOS/Android), device enrollment, and security policies
• Maintain compliance with CJIS Security Policy for handling Criminal Justice Information
• Log work performed, update documentation, and follow helpdesk best practices
• Assist with inventory management, hardware lifecycle, and preventative maintenance
• Visit Sheriff's Office and county sites to provide onsite technical support
• Participate in on-call rotation or after-hours support when needed

• Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field
• One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting
• Equivalent education/experience combinations may be considered
• Valid Tennessee driver's license required
• Ability to work scheduled hours, site visits, and on-call rotations

Entry level

Full-time

Information Technology

Security and Investigations