Centralized Services Engineer
Listed on 2026-10-10
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IT/Tech
IT Support, Cybersecurity, Cloud Computing: Infrastructure & Operations, Systems Administrator
Pro Tech Services Group, Inc. is a premier technology services provider and business
consulting company. We are focused on helping businesses leverage their IT solutions
to improve profitability and create growth while emphasizing security. We are a Full-Service
IT company offering:
Managed Services, Technology & Consulting , Security Services, Cloud
Services, and Talent Acquisition.
Summary
The Centralized Services Engineer II will play a key role in ensuring the ongoing performance, security, and stability of managed client environments. Operating within the Centralized Services team, you will maintain automation systems, perform proactive maintenance tasks, execute patching and scripting activities, and support infrastructure monitoring efforts. You will collaborate closely with Service Desk, NOC, and Professional Services teams to ensure a seamless client experience.
Job Description
- Manage and maintain RMM tools (e.g., "Connect Wise Automate", "N-able", Atera, etc.)
- Execute and optimize patch management, antivirus, and backup monitoring processes
- Develop and maintain Power Shell or other scripts to automate recurring tasks
- Deploy standardized software and configurations across client environments
- Monitor and respond to alerts, ensuring proactive remediation before client impact
- Maintain documentation and configurations in the PSA and documentation platforms (e.g., IT Glue, Hudu)
- Assist with onboarding new clients into centralized systems
- Participate in compliance initiatives (e.g., HIPAA, NIST, ISO) via standardized controls
- Collaborate with Service Desk and Project teams to coordinate proactive work and escalations
- Analyze trends in system health data to recommend improvements
- Maintain patching compliance reports and health dashboards
Requirements
- Associates Degree in Information Technology, Computer Science, or related field
- preferred
- 2-4 years of experience in a technical support, IT administration, or Centralized Services role within an MSP or similar environment
- Hands-on experience with RMM tools and scripting (e.g., Power Shell, Bash, Python)
- Proficiency in Windows Server, Active Directory, Microsoft 365, and Azure
- Strong understanding of endpoint management, patching processes, and monitoring solutions
- Ability to write, test, and troubleshoot automation scripts
- Experience working with backup platforms (e.g., Veeam, Datto, Acronis)
- Solid knowledge of network fundamentals (TCP/IP, DNS, VPN, etc.)
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