Epic Applications Analyst - Grand Patient Access

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

East Coast Alignment:
Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.

• Mission-Driven Work:
  You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership:
  We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation:
  Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
• Continuous Growth:
  We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

Work Arrangement:
Remote

Compensation: $80,000–$115,000 per year

The Role Your Mission:
As our next Epic Applications Analyst – Grand Central Patient Access, you will serve as a key contributor to our application support and delivery function. Reporting to the Application Manager, you will provide intermediate-level, system-level support for multi-user clinical and/or financial applications, operating systems, hardware, software, and reporting tools. In this role, you will be responsible for installation, configuration, testing, training, maintenance, and ongoing support of assigned applications while applying your expertise in Epic software, systems analysis, and application delivery.

You will also contribute to project planning and execution, helping establish project goals, milestones, procedures, and work plans. Working closely with project leaders and cross-functional teams, you will support initiatives of varying complexity, manage competing priorities, and help ensure projects are delivered successfully and on schedule. As a trusted partner to clinical, operational, financial, and IT teams, you will translate business and end-user needs into effective technical solutions.

You will promote excellent customer service, clear communication, and the effective use of Epic applications while identifying opportunities to improve workflows, system performance, and the overall user experience.

• Application Support:
  Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization.
• System Lifecycle Management:
  Support application builds, upgrades, implementations, testing, and validation to maintain system functionality and stability.
• Strategic Troubleshooting:
  Investigate and resolve application issues, identify root causes of recurring problems, and implement sustainable solutions using established standards and best practices.
• Requirements & Workflow Analysis:
  Gather and translate business, clinical, and/or financial requirements into effective technical solutions that align with organizational objectives.
• Cross-Functional Collaboration:
  
  Partner with clinical, operational, financial, IT, and other application teams to resolve issues, improve workflows, and support effective application use.
• End-User Training & Support:
  Provide technical guidance, education, and troubleshooting support to end users and collaborate with training teams to promote application proficiency.
• Project Management:
  Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate assigned tasks to meet project timelines.
• Communication & Escalation:
  Communicate project status, risks, issues, and changes to relevant stakeholders, escalating complex issues when additional support or decision-making is required.
• Continuous Improvement:
  Identify opportunities to improve application functionality, processes, and team effectiveness while staying informed of relevant technologies and best practices.
• On-Call Support:
  Participate in an on-call rotation, as required, to support system stability and timely issue resolution.

• Industry Expertise:
  Demonstrates knowledge of application support, systems analysis, and the unique workflows and…