Quality & Compliance Advisor

Responsible for overseeing quality and compliance activities within support services. Ensures customs entries submitted to U.S. Customs and Border Protection (CBP) and other government agencies meet all customer, regulatory, and company requirements. Serves as a subject matter expert and provides guidance, training, and day‑to‑day support to team members. Partners with management to promote operational excellence, compliance, employee development, and continuous improvement initiatives.

• Provides functional leadership to team members and serves as the primary escalation resource for complex customs compliance and quality matters.
• Provide exceptional customer service to internal and external customers.
• Serve as a subject matter expert (SME) and provide guidance, education, and technical support to team members regarding customs regulations, compliance requirements, and brokerage procedures.
• Provide day‑to‑day leadership and operational support to team members to ensure the timely and accurate processing of shipments.
• Assist management with workload coordination, prioritization, and resource allocation to achieve service and productivity goals.
• Monitor team performance and identify operational challenges, quality trends, and training opportunities.
• Generate and analyze daily, weekly, monthly, and ad hoc operational reports to support business objectives and team performance.
• Escalate compliance, operational, customer, or performance concerns to management as appropriate.
• Identify, recommend, and implement process improvements to enhance efficiency, accuracy, compliance, and customer experience.
• Participate in and present during cross‑functional and departmental meetings.
• Provide management with regular updates regarding team performance, productivity, quality, and operational challenges.
• Develop, coordinate, and conduct training programs for new and existing team members.
• Coach employees on compliance requirements, quality expectations, and operational best practices.
• Obtain and verify the correct classification of goods for customs clearance using approved databases, SOPs, tariff resources, government publications, and other reference materials.
• Advise team members on tariff classifications, associated tariff requirements, and customs regulations.
• Solicit, collect, and maintain required customs compliance documentation from customers.
• Handle confidential and sensitive customer and company information in a professional manner.
• Collaborate with internal departments, executive leadership, customers, and government agencies to ensure compliance and service excellence.
• Review customs entries for accuracy and make corrections as necessary to meet CBP, Other Government Agency (OGA), customer, and company requirements.
• Investigate and resolve ABI errors, Census warnings, and other compliance issues to secure acceptance by U.S. Customs and Border Protection.
• Ensure all shipments are processed in accordance with applicable laws, regulations, and company policies.
• Conduct periodic audits of customs documentation, customer profiles, and operational procedures to ensure accuracy, compliance, and process integrity.
• Follow up on customs‑related matters and coordinate issue resolution with internal and external stakeholders.
• Document entry errors, corrective actions, and coaching opportunities to support employee development and reduce recurring issues.
• Serve as a leadership resource and act as a backup to management as needed.
• Support additional brokerage functions and special projects as assigned.
• Perform other duties and responsibilities as assigned.

Minimum Education

HS Diploma/GED required.

Minimum Experience

Three (3) years QA experience required OR 1 year experience in a position of leadership in the brokerage industry…