Service Manager

The mission of Cowin Equipment Company is to always satisfy or exceed our customers’ expectations for quality. In the pursuit of this mission Cowin is committed to providing our employees a safe and healthy workplace, with an atmosphere of “fairness” that respects an individual’s dignity, trust and loyalty. As our legacy in the machinery distribution business surpasses its 85thyear, we look forward to the future as much as we pride ourselves on the past.

Join our team today!

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Profit Sharing Plan
• Paid vacation and Holidays
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Family owned and operated
• Above average industry pay

The individual in this position should be personable, a problem solver, a leader of people, ethical, intelligent and able to adapt to all of the forces around them – customers, suppliers, department managers, co-workers, and manufacturers personnel.

The individual should have strong organizational skills, good communication skills, excellent customer relations skills, and good computer / systems knowledge.

Additional requisites are good working knowledge of equipment operations and mechanical functions; solid shop floor management knowledge; good understanding of financial reporting principles; a solid understanding of pricing principles and discounting effects; ability to give leadership in specialized repairs; supervisory and management training.

Detail

Job Description:

• Interprets and implements Service Department policies and procedures as specified by the Vice President of Product Support..
• Makes recommendations as it relates to growing and improving the Service Marketing effort.
• Review financial reports on a monthly basis – working with the Vice President of Product Support to ensure that all goals and objectives are clear and understood and that a continuous effective plan is in place to control cost and to increase profitability.
• Ensure that sufficient work is processed to maintain a high level of retail work and that proper measures are taken to achieve goals set.
• Take customer calls for field and shop work; accept jobs brought in for repair to the shop and dispatch all Field Servicemen – as needed.
• Provide the direction and leadership required to achieve professional technical services at profitability and quality standards.
• Supervises the quality of work performed and sees that standards of performances are maintained. Conducts discussions with customer, supports the integrity and reputation of the company as applied to equipment and Service Department responsibilities.
• Knows at all times the status of current jobs and keeps the Sales Department and management informed of progress.
• Conduct regular service meetings and training sessions to communicate company objectives and policies, to develop technical skills and to encourage co-worker participation and personal growth.
• Assist the Vice President of Product Support in determining service repair methodologies and job flows to maximize the effectiveness, the efficiency and the quality of the repairs.
• Monitor performance standards and measurements (reviews with Product Support Manager on a monthly basis).
• Develop and maintain all service efficiency and management reports and reporting methods.
• Observe service personnel in repair circumstances and provide the coaching necessary to develop diagnostic, safety, clean, efficiency and effective high-quality work.
• Supervise all direct reports and provide individuals the guidance required for them to reach both their corporate and personal goals.
• Sees that shop tickets and work-orders are properly handled, that proper entries are made concerning time and overtime, and that parts and equipment used are…