Key Holder

Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

• Attract, interview, and retain top talent
• Responsible for leadership tasks as delegated by the store manager
• Provide individual and team performance feedback and recommendations to managers
• Train, coach, reward and motivate associates to improve selling and the customer experience
• Reinforce selling expectations, performance, results and accountability with all associates
• Assist store management in conducting onboarding and continued training of the associate team
• May build schedules to maximize and leverage sales results
• Lead and model the selling and customer experience standards
• Lead selling efforts to meet selling goals during scheduled shifts
• Ensure associates consistently execute to the selling model
• Display expert knowledge of product, company policies and store strategies
• Set the direction and goals for the day/shift when associates arrive for work
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

• Support replenishment activities that keep the store full and abundant
• Provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.
• Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
• Ensure implementation of company selling strategies
• Execute visual standards and maintain a safe, inviting store appearance

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations

* Note:

The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations