TriStar JCB - Product Support Sales Representative

Tri Star JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. Tri Star JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.

Tri Star JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. Tri Star JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.

The Product Support Sales Representative is responsible for the sales of Tri Star JCB’s parts and service solutions. As a PSSR, you will perform inspections on customer owned equipment and make service and repair recommendations to develop customer-driven solutions utilizing Tri Star JCB’s unique abilities as a JCB authorized dealer.

Full Time, Exempt

Murfreesboro, TN - Onsite at Tri Star JCB

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

• Establish new customer accounts
• Service and maintain existing customer accounts
• Meet and exceed strategic goals
• Utilize CRM system to manage customer relationships
• Develop strong customer relationships
• Respond quickly to leads and qualify customers
• Develop equipment quotes, financing quotes, and other sales proposals as needed
• Meet set requirements for continued professional development
• Other duties as assigned

• High school diploma or GED.
• Strong mechanical aptitude and understanding of equipment maintenance and repair practices.
• Strong computer skills including Microsoft Office and CRM software.
• Valid driver's license with acceptable driving record.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

• Associate degree, technical training, or equivalent work experience preferred.
• Previous outside sales, product support sales, service sales, parts sales, or customer support experience.
• 3+ years of experience in heavy equipment, construction equipment, agriculture equipment, truck, diesel engine, or related industries.

• Exceptional customer service and relationship-building skills.
• Strong sales, negotiation, and closing abilities.
• Ability to identify customer needs and recommend value-driven solutions.
• Strong organizational and territory management skills.
• Self-motivated with the ability to work independently.
• Strong communication skills, both verbal and written.
• Ability to prioritize and manage multiple opportunities simultaneously
• Strong problem-solving and analytical abilities.
• Professional presentation and interpersonal skills.
• High level of accountability and personal ownership.
• Strong desire to compete, win, and exceed expectations.

• Both office environment and occasionally manufacturing/factory…