Case Manager

Empowering women to break the cycle of addiction, homelessness, and incarceration.

Doors of Hope is a nonprofit organization, providing a unique, trauma-informed 12-month reentry and recovery program for women returning to the community following incarceration. A strong understanding of grant regulations, attention to detail, and commitment to the nonprofit’s mission are essential to success in this role. This is a 36 hour/4 day work week Monday - Thursday, 8:00am - 5:00 pm.

The Case Manager will provide compassionate support to women navigating mental health and substance use challenges, many of whom have experienced homelessness or involvement with the justice system. This role focuses on empowering clients to build the skills and connections needed for stability, self-sufficiency, and successful community reintegration. The Case Manager will assess individual needs, develop personalized care plans, and collaborate with legal officials and community resources to ensure clients receive timely, high-quality services.

Acting as an advocate, the Case Manager will guide clients in accessing supports, navigating systems, and making informed choices about their well-being. The ideal candidate is empathetic, organized, and skilled in communication and problem-solving, and maintaining confidentiality while upholding the highest legal and ethical standards.

Reports to: Operations Director

• Provides individual case management services to each client on a weekly basis during the first 90 days of programming, and bi-weekly (or more frequently as clinically indicated) thereafter, utilizing a trauma-informed and client-centered approach.
• Collaborates with each client to develop an individualized plan of care that supports daily structure, stability, and progress toward personal goals. Assesses needs and coordinates services, including linkage to community resources and transportation when appropriate.
• Supports and monitors each client’s progress throughout the program. Areas of focus may include, but are not limited to:
  • Meeting basic needs (shelter, clothing, food, and legal identification)
  • Obtaining identification and essential documentation
  • Applying for public benefits and community resources
  • Accessing transitional and permanent housing
  • Building pro-social and independent living skills
  • Addressing legal obligations and barriers
  • Developing job readiness and securing employment
  • Strengthening budgeting and financial literacy skills
  • Supporting relapse prevention and recovery planning
• Maintains accurate, timely, and compliant documentation of all case management services in accordance with agency standards and required databases.
• Conducts random drug screenings and contraband searches in a respectful, consistent manner to promote a safe, supportive, and accountable environment for all clients and staff.
• Partners with clients to develop meaningful, client-driven goals and regularly reviews and updates progress in collaboration with the client.
• Continuously reassesses client needs and adjusts support plans accordingly, using a strengths-based and trauma-informed lens.
• Monitors client engagement by tracking attendance, participation, and self-reported experiences, while advocating for needed services, connecting to additional resources, and providing support during times of crisis.
• Documents daily progress, including significant changes in behavior, achievements, and barriers, to inform ongoing care and support planning.
• Actively participates as a member of the multidisciplinary treatment team, providing regular updates on client progress and collaborating on care decisions.
• Prepares reports by collecting, analyzing, and summarizing program outcomes and client progress.
• En…