Technical Support

We are looking for someone to join our amazing tech support team.

• Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.
• Strong work ethic: you won't be micromanaged but you will be expected to produce great work and have very happy customers.
• Flexible: you'll deal with a wide range of tickets so you will need to be able to adjust on the fly.
• Professional: provide exceptional service to all users.

• Bachelor’s degree or equivalent.
• Entry level to 1 year experience with customer service, customer success, account management, and social media.
• Tireless work ethic that is up for the hustle-and-bustle of a tech startup.
• A desire to learn and understand everything—become a product expert.
• Energetic, positive attitude is a must. We definitely love to laugh and have fun!
• Excellent verbal and written communication skills.
• Highly organized with demonstrated attention to detail.
• Candidates must be authorized to work in the US.

• Create an exceptional personal experience for CMB customers.
• Become a product expert.
• Serve as the primary contact between the customer and the company, answering all types of customer inquiries via email.
• Troubleshoot and resolve customer issues, bugs, and complaints with care.
• Contribute to product planning by providing customer feedback to management to improve customer experience.
• Potential to work cross‑functionally with product, engineering, marketing, and QA. Show us what other skills you have and we’ll put them to use!