Multi-Unit Team Leader

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You’ll provide leadership over three H&R Block tax offices and guide customer-centric teams to accelerate seasonal tax business. The role starts with a flexible part-time schedule in the fall, transitioning to full-time January–April, including evenings and weekends as needed. This position is in-person and not remote; travel between offices is required.

• Provide leadership over three tax offices, guiding customer-centric teams to grow seasonal tax business.
• Serve as the front-line manager for leadership and development of associates, delivering an outstanding client experience and achieving office growth objectives.
• Lead daily team meetings and communicate essential information to tax office associates.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and coordinate with the Associate Relations Center to resolve associate issues and address performance concerns.
• Foster an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily work scheduling across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Demonstrated ability to execute growth plans and lead toward a growth culture.
• Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support.
• Discounts on everyday items and services.
• Medical coverage, 401k retirement savings plan, and Employee Stock Purchase Plan (eligibility applies).
• Benefits information at

We are committed to building a connected culture where trust, care, and connections shape how we work together so everyone feels safe bringing their authentic self to work and belonging as part of a larger team. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.