Refill Specialist - Medical Assistant

About Our Company

We’re a physician-led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through Village

MD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value‑based care and leveraging integrated applications, population insights and staffing expertise to ensure that all patients have access to high‑quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: , , , , , , or

Job Description Join Village

MD as a Remote Certified Medical Assistant - Call Center / Refill Specialist Join the front lines of today's healthcare transformation Why Village

MD?

At Village

MD, we’re looking for a Refill Specialist / Medical Assistant
to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we’ve partnered with many of today’s best primary care physicians. We’re equipping them with the latest digital tools, empowering them with proven strategies and support, and inspiring them with better practices and consistent results.

We’re creating care that’s more accessible, effective and efficient. With solutions that are value‑based, physician‑driven and patient‑centered, we’re looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

Pharmacy Refill Specialists work in collaboration with medical providers and their care team to provide the highest quality of care delivery, by ensuring all medication requests are answered and processed promptly and accordingly based on the practice’s Guidelines.

How you can make a difference

• Answer incoming phone calls in a call center environment regarding prescription refills and utilize call auxiliary statuses to indicate availability to answer calls.
• Process prescription refill requests in real time from incoming calls, and electronic prescription refill faxes from pharmacies within Athena EMR.
• Maintain a rotation schedule for on‑phone and off‑phone work;
  Specialists will rotate working pharmacy electronic fax requests (off‑phone work) and incoming calls for Rx refill requests (on‑phone work).
• Work in collaboration with providers and their care team to ensure all medication requests are answered and processed promptly and in accordance with the practice’s guidelines.
• Provide support to the clinician staff by reviewing all refill requests that come into the clinic refill inboxes and assuring that the medication protocols have been met; it is expected that all clinical Rx refill boxes will be as close to empty as possible by the end of business each day.
• Send courtesy refills when appropriate and send Return to Office requests when appointments are advised and/or labs are needed.
• Coordinate patient care information related to medication refills with other healthcare providers and teams.
• Attend staff meetings and provide input into evaluation of processes and suggestions for improvement.

Skills for success

• Ability to work a Mid Shift schedule – 8:30 am – 6:00 pm – required.
• High school diploma or equivalent from an accredited institution.
• Completion of an accredited Medical Assistant course (required).
• 1+ years of Medical Assistant experience (preferred).
• Certified Medical Assistant Certificate/License (strongly preferred).
• Some experience working in a Call Center (customer service experience will be considered), and/or handling high volumes of incoming calls (strongly preferred).

Experience to drive change

• Adaptability: handles frequent or unexpected changes with a positive attitude.
• Collaboration:
  
  ability…