Intake Specialist - Murray

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re‑imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

This team member will play a vital role in the delivery of an efficient and well‑rounded intake experience for our patients, referring providers and others involved with the delivery of care. Option Care Health consistently strives to be intentional and attentive in managing the process of receiving referrals for infusion services and ensuring that patients receive the care they need in a timely manner.

• Gather necessary information that is pertinent for a complete and thorough patient intake, such as demographics, insurance information, clinical, lab and medical testing documentation.
• Input accurate information while building and/or updating patient records.
• Review all incoming faxed documents and attach to new or existing patient profile.
• Contact patient or provider to obtain any missing information.
• Verifying insurance to check for coverage and benefits pertaining to medications and services through the patients’ medical benefit.
• Manage authorizations—submit and track requests for prior authorization.
• Schedule services—arrange appointments appropriately that are in line with order and care plan.
• Maintain records—keep patient records up to date and accurate including demographics, insurance information, registration forms, medical record requests.
• Communicate—keep patients and referral sources informed about the status of their referrals.
• Document in the patient record all requests and conversations designed to help provide seamless coordination of care.
• Assist with enrollment—help patients enroll in programs that may help with out‑of‑pocket costs.
• Collect Payment—appropriately collect payment on patient balances, copays, and/or self‑pay patients.
• Answer Phones—help answer patient questions, triage calls to appropriate team member or department, and involve appropriate persons to best assist questions at hand.
• Train new team members.
• Promote training participation and help team members in following new and existing workflow processes.
• Deliver messages that promote continuous improvement.
• Comply with company “best practices.”
• Other duties as assigned.

YES

NO - X

• High School Diploma.
• Minimum 3 years’ experience in healthcare related customer service, medical billing and coding, benefits verification, scheduling, health care related call center, or similar responsibilities.

• Ability to communicate effectively and professionally with patients, providers and team members.
• Active listener.
• Ability to make decisions, solve problems and work independently.
• Proven ability to identify gaps and problems, determine lasting solutions, and necessary action required to move forward.
• Willingness to work collaboratively with other intake specialists, clinicians and team members.
• Demonstrated attention to detail and accuracy.
• Ability to multi‑task.
• Basic computer proficiency.
• May perform other…