Sr. Manager, HR - Employee Relations

Sr. Manager, HR
- Employee Relations & Policy Governance

Can work a hybrid schedule out of one of Pella's manufacturing locations.

The Sr. Manager of Employee Relations & Policy Governance is a critical leadership role with responsibility to oversee all employee relations activities, policies, processes, and procedures. This position will set the strategy for Employee Relations (ER) and support their team in handling workplace concerns and action plans and will provide intervention as necessary. This role will work extensively with people leaders to identify opportunities to proactively and preventatively address common ER issues.

Providing guidance and coaching to leaders of all levels to address team member conduct and performance areas is a critical part of this role. The leader will stay attuned to organizational and operational changes across the Company to identify potential ER risks and develop plans to address proactively.

At its heart, the focus of this position is about positive team member experiences and retention. It focuses on both individual and collective relationships in the workplace with an increasing emphasis on the connection between people leaders and their team members to form mutual respect, trust, and appreciation.

• Manage employee relations processes and procedures to enable effective management, conflict resolution, compliance, and problem solving.
• Identify fair and objective processes appropriate for employee concerns including overseeing employee fact-finding and ensuring adherence to employee relations policies and practices.
• Provide strategic support, thought partnership, and coaching to all levels of the company.
• Oversee effective documentation techniques and maintain accurate, confidential records regarding all reported matters and fact-finding documentation.
• Create and manage metrics and reporting for the HR Specialists Team for ER. Utilize insights from metrics to identify trending issues and resolve them.
• Lead the Employee Relations Specialists team operations and ensure that all services provided meet the expectations of internal and external stakeholders while ensuring service level agreements (SLAs) are met.
• Ensure the ER team is attuned to organizational and operational changes across the company to identify potential employee relations risks and develop plans to address proactively.
• Conduct, oversee, and/or otherwise assist