Manager - Customer Service
Listed on 2026-01-02
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Customer service
Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving answers and resources. This is done through email, chat, social and phone managed through a helpdesk software. Assist with the customers on the website and within the returns portal. Understand the loyalty program and how to help customers with their points and redemption and moderate the product and website reviews.
Teammanagement
Setting goals for team members, communicating expectations, and overseeing scheduling
Customer feedbackReceiving and implementing feedback to improve service quality
Business metricsMonitoring progress towards important business metrics and generating reports on customer interactions as needed
OtherDeveloping and implementing customer service policies, staying current on industry trends, and maintaining relationships with top customers. Becoming well-versed in the products and services to provide recommendations, sizing, and upsells.
LocationMurray, Utah
50% Albion discount
Insurance options available
401k
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