Dispatcher, Customer Service​/HelpDesk

Scott Hale Plumbing, Heating & Air has been proudly serving Salt Lake City for over 40 years. Known for integrity, expert service, and a customer-first culture, Scott Hale is a trusted name across Utah. As part of TurnPoint Services, Scott Hale employees enjoy career stability, training, and opportunities for growth across 62 brands. We believe in empowering people to grow both professionally and personally.

Join Scott Hale — where Utah service builds tomorrow’s leaders.

Role Overview

• The Dispatcher schedules and coordinates technician dispatch, communicates with customers regarding appointment times and service updates, and serves as a customer’s primary point of contact for service scheduling. This role requires strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic office environment.

• 2 or more years of customer service, dispatch, or call center experience.
  
  - Strong organizational and multitasking skills.
  
  - Excellent verbal and written communication skills.
  
  - Proficiency with scheduling/dispatch software and CRM systems.
  
  - Ability to remain calm and professional under pressure.

• Schedule and dispatch technicians to service calls based on availability, location, and skill set.
  
  - Communicate with customers regarding appointment confirmations, arrival windows, and updates.
  
  - Monitor technician schedules and adjust routing to accommodate same-day changes or emergencies.
  
  - Answer inbound calls and respond to customer inquiries regarding service requests.
  
  - Maintain accurate records of dispatch activity and customer interactions in the CRM/scheduling system.
  
  - Coordinate with technicians and service managers to ensure timely completion of jobs.
  
  - Escalate complex customer issues or scheduling conflicts to the customer Service Lead or Supervisor as needed.
  
  - Support other administrative and customer service tasks as assigned.

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.