Community Care Coordinator - Utah

Community Care Coordinator - Utah County

Our Mission: To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Who are we: Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. In 2023, we rebranded as Novum Health with the expansion of our services in Arizona, California, and Utah.

Position: Community Care Coordinator

Location: Utah County – Onsite (This role is not eligible for Remote or Hybrid)

Starting Salary Range: $23 per hour

The starting salary range is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. Final offers will be based on experience level, education and certification, skills, and internal pay equity.

• Assess the healthcare needs of individuals within the community and identify gaps in care.
• Collaborate with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients.
• Assist patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources.
• Schedule and coordinate appointments across therapy, psychiatry, MAT, and recovery programs.
• Facilitate communication and information exchange between patients, healthcare providers, and other stakeholders involved in the care process.
• Monitor treatment adherence and provide motivational support for recovery milestones.
• Conduct home visits or community visits to assess patients' living conditions, social support systems, and adherence to treatment plans.
• Advocate for members’ needs across healthcare, housing, and social systems.
• Document patient interactions, care plans, and progress notes in electronic health records or care management systems.
• Participate in case conferences and team meetings to ensure coordinated care.
• Ensure members/patients are transported to appointments or other locations as necessary, using Employee’s personal vehicle (mileage reimbursed).
• May perform duties daily onsite at hospital, residential treatment centers, and other facilities.
• Additional duties as assigned.

• Strong knowledge of behavioral health systems, substance use treatment, and community resources.
• Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
• Excellent organizational and time management skills to manage multiple patients and coordinate care effectively.
• Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
• Proficiency in using electronic health records and care management software.
• Understanding of privacy regulations and compliance requirements related to patient information and data security.
• Compassionate and patient‑centered approach to care, with a commitment to advocating for vulnerable populations.
• Problem‑solving and critical thinking skills to address barriers to care and resolve complex situations.
• Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
• Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.

• At least 1 year of experience in case management, care coordination, behavioral health, or substance use services.
• Bachelor’s degree in healthcare, social work, nursing, or a related field (preferred).
• Additional certifications or specialized training in care coordination or case management (desirable).
• CPR/First Aid certification or willingness to obtain one.
• Must pass drug screening and background check to begin employment with Novum Health.
• Must have an independent transportation vehicle to visit multiple locations.
• Must be willing to receive vaccinations in accordance with hospital and state requirements.

• Previous experience working in the community.

• Competitive Salary
• Generous vacation policy, paid holidays, and paid sick time
• Medical, Dental, and Vision…