Family Support Coordinator

Join to apply for the Family Support Coordinator role at Donor Connect
.

Donor Connect is seeking a full-time Family Support Coordinator
. This position involves seven 12‑hour call shifts per pay period, including nights, weekends and holidays. The Family Support Coordinator will provide potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating families about the life‑saving gift of donation. The FSC also provides guidance and support to grieving families.

Donor Connect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues used for life‑saving transplants. Our employees help save and heal lives!

Unlike many preliminary hiring documents, this role specifically requires the completion of the Gift of Life Institute training within 6 months of hire. Additional certifications that will strengthen an application include grief/bereavement certification and medical terminology or equivalent experience in a medical environment.

• Bachelor’s degree in Behavioral Science or Social Science preferred, and/or an equivalent combination of education and relevant work experience.
• Medical Terminology or equivalent experience in a medical environment.
• Completion of the Gift of Life Institute training within 6 months of hire.
• Grief/bereavement certification, training, and/or education preferred.

• Minimum two years of counseling, social work, or bereavement support preferred.
• Minimum two years of working with families in crisis situations in a hospital setting preferred, especially critical care units.
• Demonstrated skills in advocacy, communication and/or sales, especially in environments that require building trust and guiding individuals through complex decisions.
• Strong preference for bilingual English and Spanish applicants.

• Strong behavioral assessment and crisis intervention skills, including experience with de‑escalation techniques preferred.
• Knowledge of computer hardware and software.
• Knowledge of organ and tissue donation preferred.
• Advanced level of sensitivity in providing emotional support to grieving families in a hospital setting.
• Ability to assess family dynamics as the basis for a plan for support.
• Proved ability to communicate with empathy, and advocate effectively for mission‑driven outcomes.
• Excellent oral and written communication skills.
• Attentive to detail and ability to maintain accurate records.
• Able to work well with all levels of personnel in hospital settings, and within the guidelines of each institution.
• Willingness to train and assist others.
• Must be able to work flexible and long hours and provide call coverage on nights, weekends, and holidays.
• Ability to stand and walk for extended periods of time.
• Ability to lift up to 25 pounds with or without reasonable accommodation.
• Ability to stoop, squat, or bend frequently.
• Exposure to patient elements including communicable diseases, blood borne pathogens, and other common hazards of a clinical setting.
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing.

Donor Connect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background! Must be able to pass a comprehensive background check and drug screen.

Salary: $27.99 - $34.99 per hour.