Patient Benefits Specialist

Position Summary

The Patient Benefits Specialist serves as a trusted point of contact for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role focuses on simplifying complex benefit processes, delivering compassionate patient support, and ensuring clear communication across internal teams and external partners. The ideal candidate is detail-oriented, service-driven, and committed to providing an exceptional patient experience.

• Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs
• Guide patients through program processes and ensure understanding of available benefits
• Accurately enter, maintain, and track patient data using company systems
• Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams
• Utilize the company’s CRM system to document and update patient interactions
• Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction
• Conduct patient satisfaction surveys and complete follow-up as needed
• Clearly communicate processes, timelines, and benefits to patients and stakeholders
• Schedule and manage follow-up calls based on individual patient needs
• Provide virtual support during patient assistance events
• Represent the company professionally while prioritizing patient needs
• Perform other duties as assigned

• May require travel between locations using a personal vehicle

This position has no supervisory responsibilities

• Familiarity with EEOICPA and/or RECA programs, or willingness to complete training
• Prior customer service experience required; telephone-based experience preferred
• Strong communication and interpersonal skills suitable for a liaison role
• Proficiency with Microsoft Office and CRM systems
• Demonstrated commitment to patient confidentiality and privacy

• Ability to sit at a computer for extended periods
• Regular use of hands and fingers to operate a computer, telephone, and keyboard
• Ability to stand, sit, talk, hear, reach, stoop, and kneel as required
• Close vision required for computer-based work
• Regular, predictable attendance required to meet business needs

USD $15.00 - $18.00 /Hr.

Entry level

Full-time

Human Resources

Hospitals and Health Care