Medical Services Coordinator

Medical Services Coordinator page is loaded## Medical Services Coordinator remote type:
In-Office locations:
MURRAY (UT) time type:
Full time posted on:
Posted Todayjob requisition :
JR104494

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
* Life Stance Health Values
** Belonging:
We cultivate a space where everyone can show up as their authentic self.
* Empathy:
We seek out diverse perspectives and listen to learn without judgment.
* Courage:
We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
* One Team:
We realize our full potential when we work together towards our shared purpose.
* Benefits*  As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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* Job Summary:

** The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.
** Compensation:** $18.50 - $19.50/hourly, plus quarterly bonus/incentive potential
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* Location:

** 5965 S 900 E, Suite 100 Murray, UT 84121
** Duties/Responsibilities:
**** Operational Excellence:
*** Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
** Patient Support:
*** Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
* Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
* Manage phone systems:
Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
* Ensure accuracy of patient pharmacy information in the medical record
* Scan all hard copy correspondence into patient’s EHR record
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Assist in coordination of external referrals for patient care
** Clinician Support:
*** Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)
** Required Skills/Abilities:
*** Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using Computer Software Applications (Microsoft Office & EMRs)
* Comfortable handling sensitive and confidential Information (HIPAA)
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* Education and Experience:

*** High School or equivalent required, associates/bachelor’s degree preferred.
* 1+ years of experience in healthcare operations, customer service, or similar…