IT Systems Engineer​/MSP Technician

JCIT is a growing Managed Service Provider (MSP) delivering reliable, security-focused IT solutions to small and mid-sized businesses. We pride ourselves on practical engineering, strong documentation, and excellent client communication. We are looking for a motivated IT professional who enjoys working across cloud, network, and endpoint environments.

We are seeking an IT Systems Engineer / MSP Technician with hands‑on experience supporting Microsoft Azure, modern endpoint management, firewalls, and mixed Windows/Mac environments. This role involves day‑to‑day client support, system administration, project work, and continuous improvement of client IT environments.

• Deploy, manage, and support Azure environments
  , including Azure Virtual Desktop (AVD)
• Manage Microsoft 365 / Office 365 (Exchange, SharePoint, One Drive, Teams)
• Implement and maintain Microsoft Intune and device compliance policies
• Administer Jump Cloud for identity, device, and access management

• Configure and support Ubiquiti Uni Fi networking (firewalls, switches, access points)
• Deploy and manage Sonic Wall firewalls (VPNs, security policies, troubleshooting)
• Manage endpoint and network security using Sophos
• Assist with security best practices, MFA, backups, and disaster recovery

• Support Windows PCs and macOS devices
• Troubleshoot hardware, software, and connectivity issues
• Onboard/offboard users and devices
• Provide Tier 2 / Tier 3 support for escalated issues

• Work within ticketing and documentation systems
• Communicate clearly with clients in a professional manner
• Participate in projects such as migrations, upgrades, and new client onboarding
• Contribute to process improvement and documentation

• Strong experience with Azure
  , especially Azure Virtual Desktop (AVD)
• Hands‑on experience with Uni Fi networking
• Experience managing Sonic Wall firewalls
• Proficiency with Jump Cloud
• Strong knowledge of Microsoft Intune
• Advanced experience with Microsoft 365 / Office 365
• Experience supporting both Windows and macOS
• Familiarity with Sophos endpoint and security solutions

• 3+ years in IT support, systems administration, or MSP environment (preferred)
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities

• Previous MSP experience
• Azure certifications (AZ‑900, AZ‑104, etc.)
• Networking or security certifications
• Scripting or automation experience (Power Shell, Bash)

• Competitive salary (based on experience)
• Growth opportunities within a growing MSP
• Exposure to a wide range of technologies and environments
• Supportive, no‑ego team culture focused on getting things done right