Site Manager

Description

Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

• Kindness:
  To demonstrate compassion and respect for all people.
• Leadership:
  To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency:
  To be open and honest in our relationships.
• Authenticity:
  To do what we say we do.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule:
  To treat all people as we ourselves would wish to be treated.

It Takes All of Us to End Homelessness.

The Jordan Trail Site Manager is responsible for overseeing the daily operations of the facility, ensuring compliance with organizational policies, licensing requirements, contracts, and applicable regulations.

This role provides leadership and accountability across all site departments, manages budgets and operational resources, supports resident stability and accountability, and ensures quality service delivery. The Site Manager serves as a primary point of communication between site staff, ACT/CARE Teams, county representatives, and community partners, building relationships that support residents and facility operations. This position requires active engagement with staff, residents, and community partners to maintain safe, effective, and well-coordinated facility operations.

• Oversee the day-to-day operations of the facility.
• Ensure full compliance with policies and procedures and other contracts the property is included in.
• Ensure full compliance with DHHS License Requirements and Guidelines.
• Responsible for safeguarding the quality of operations (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Respond to audits to ensure continual improvement is achieved.
• Coordinate with all necessary departments for the execution of activities and functions.
• Cooperate with other Switchpoint facilities or community partners as needed.

• Overseeing and managing all property departments and working closely with department heads daily.
• Be accountable for the responsibilities of department heads and take ownership of all resident complaints and issues.
• Handling resident complaints and reporting any maintenance issues to the maintenance department.
• Helping with the procurement of operating supplies and equipment and contracting third-party vendors for essential equipment and services.
• Provide coverage as needed to fill staff vacancies.
• Other responsibilities as needed by the Pillar Senior Manager of Housing or senior management that pertain to the facility.

• Manage budget of the facility. Review Profit & Loss Statements.
• Be mindful of the budget of the property and budget of all departments of the facility.

• Review resident issues with ACT teams and applicable staff.
• Reduce resident turnover, quickly fill any vacancies.
• Hold residents…