Services Manager

Position: Destination Services Manager
Job Description:

This position is responsible for overall operations and day-to-day management of the Guest Services and Destination Services programs to support Primary Children’s Hospital as a destination children’s hospital. The Destination services Manager works in partnership with hospital leader and across multiple departments to ensure the provision of optimal Destination and Guest services for patients and families.

Posting Specifics Benefits Eligible:
Yes Shift Details:
Monday - Friday, business hours

Essential Functions Develops program direction and defines the scope, strategy, goals, and growth for Destination services based on departmental collaboration and needs assessment.

Ensures consistent implementation and execution of applicable services across multiple facilities and service lines working in partnership with hospital administration, physician leadership, service line leadership, and Outreach program to support the provision of optimal customer service for patient, families, visitors, and primary care and referring providers.

Responsible for managing staff performance including recruiting and selection, onboarding, training, mentoring, evaluating, and corrective action. Responsible for creating a department culture of shared decision-making, effective communication, readiness to change, mentoring, and continuous professional learning.

Accountable for developing and managing budgets. Assures that appropriate resources, supplies, space, equipment and number of staff and volunteers are allocated to meet patient needs.

Develops and maintains program materials including way finding information, community resources, travel/hotel information, and area attractions.

Identifies areas of opportunity to improve efficiency and services for referring providers sending patients to Primary Children's Hospital, working with operational leaders, service line leaders, and hospital administration to make improvements.

Develops and regularly reports on metrics that measure Primary Children's Hospital success at serving as a destination children's hospital.

Advances program excellence through quality improvement efforts, timely feedback, staff development and continually monitors respected organizations with similar services for best practices.

Skills Program Leadership Communication Decision  Making Multidisciplinary Teamwork Change Management Workforce Development Patient and Family Centered Care Computer Literacy Financial Stewardship Relationship/People Management

Required Qualifications Customer Service experience

Project Management experience

Experience using dashboards and reporting data.

Preferred Qualifications Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified

Experience working in healthcare operations and outreach/referral patterns.

Physical Requirements Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Intermountain Health Intermountain Medical Center Work City:

Murray Work State:

Utah Scheduled Weekly

Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$34.01 - $52.51

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