Retail Assistant Store Manager - Murray, UT

Job Description

Retail Assistant Store Manager - Murray, UT (250845)

At Consumer Cellular we are redefining Retail! Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t! This commitment is anchored in our desire to truly have a relationship with our guests. We build relationships with guests and treat them like friends to create a welcoming environment.

The Retail Assistant Store Manager role requires meeting and exceeding expectations with overall store responsibility for store effectiveness and customer satisfaction. The manager must have excellent customer service skills, train and manage talent, and the ability to lead and develop others, including strong performance management and coaching skills for ongoing team development. This position will be responsible for managing both full and part‑time Mobile Advisors.

The wage for this position is between $20.50–$21.50 per hour plus uncapped commission.

This position is classified as modified full‑time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week.

• Manages all aspects of in‑store execution within the assigned store, including staffing, retail shift scheduling, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with senior store and field leadership.
• Ensures and promotes strong relationships with the in‑store team and field leadership to ensure communication continuity and adoption of all directives.
• Ensures employee satisfaction through progressive employee engagement.
• Manages performance in store to achieve all sales and customer service objectives.

• Works collaboratively with senior store and field sales leadership to achieve all company objectives.
• Participates in regular senior store leadership meetings.
• Provides regular reports to senior store leadership.
• Ensures all employees in the store are fully trained at all times.
• Provides feedback on current store performance and derives a plan of action for future progress, ensuring its execution.
• Directly coaches and trains sales representatives within the store.

• High School Diploma required.
• 3–5 years of training, sales, account management, or related experience, and 2+ years of retail management experience required in the wireless industry.

• Specialty Retail or Big Box management experience required.
• Proven record as a leader and department or store manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive sales reps to perform and deliver client expectations.
• Must be proficient in all MS Office suite of products;
  Word, Excel, PowerPoint.

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has…