In-House Tailor

Join to apply for the In-House Tailor role at INDOCHINO
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This position is located at our Murray location.

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed.
• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting.
• Customer‑centric approach, understanding and showing enthusiasm for the product and brand.
• Press, steam, and spot clean garments/merchandise as necessary.
• Follow quality control guidelines and garment inspection.
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner.
• Complete any rush orders, special requests and escalated situations.
• Maintain an accurate record of alterations completed, utilizing the tools provided.
• Coordinate alterations completed by an alterations vendor and work with them to resolve any potential issue.
• Cultivate customer relationships to create loyalty and foster brand ambassadors.
• Identify and communicate possible quality discrepancies, both from factory and from vendors.
• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion.
• Educate customers and Showroom personnel on proper fitting techniques.
• Resolve alterations customer service issues or complaints and elevate unresolved situations as appropriate.
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately.
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times.

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors.
• Ability to multi‑task, prioritize and work within tight deadlines.
• Strong desire and aptitude to develop, learn and grow through hands‑on experience.
• Proficiency in Word, Excel or Google Docs is a definite asset.
• A strong design sense and trend awareness across all fields.
• Previous experience in Fashion Retail an advantage.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability and initiative.
• Flexibility to work retail schedules such as weekends, evenings, and holidays.
• Desire to work in a fast‑paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time‑management skills.
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms.

• Your co‑workers will be outstanding. The people here are really terrific. We’re continually learning from each other.
• We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between.
• We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you’ll have a good time at Indochino.

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!