Retail Sales Clerk II

FT / PT Status – Full-Time

Salary – $18.02 Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Are you passionate about customer service in a dynamic retail setting? Desire a schedule with Sundays and holidays off?

Elevate your leadership skills with an exciting opportunity at the Department of Alcoholic Beverage Services - where enthusiasm meets a 'spirited' work environment!

Join us for a rewarding career experience, as we seek individuals with strong work ethics to thrive in a challenging, fast paced atmosphere.

Engage with the public where every day brings new challenges and opportunities for growth.

As a Retail Sales Clerk, you will contribute to the department's service-focused mission by providing superior customer service to the public. Daily responsibilities include:

• Customer Engagement:
  Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Compliance & Safety:
  Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Point of Sale:
  Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Inventory & Order Fulfillment:
  Assist in receiving, inspecting, storing, and displaying merchandise. Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Store Operations:
  Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks). Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

• Age: 21 years of age or older.
• Physical:
  Able to lift up to 50 pounds.
• Schedule:
  
  Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 10:00 PM.
• Background:
  Able to pass a criminal background check.
• Communication:
  The ability to speak clearly and understand spoken information effectively.
• Customer Service:
  Able to provide excellent customer service by assessing customer needs and meeting high quality standards.

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

• Active Listening & Speaking:
  Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
• Persuasion & Negotiation:
  Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
• Interpersonal Awareness:
  Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.

• Critical Thinking:
  Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
• Problem Sensitivity: A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong—and address it early.
• Service Orientation: A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.

• Product Knowledge & Promotion:
  Ability to learn our product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
• Customer Service Excellence:
  Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to…