Drains Technician

Scott Hale Plumbing, Heating & Air has been proudly serving Salt Lake City for over 40 years. Known for integrity, expert service, and a customer-first culture, Scott Hale is a trusted name across Utah. As part of TurnPoint Services, Scott Hale employees enjoy career stability, training, and opportunities for growth across 62 brands. We believe in empowering people to grow both professionally and personally.

Join Scott Hale - where Utah service builds tomorrow's leaders.

Role Overview

• The Drains Technician is responsible for performing diagnostic, cleaning, and repair services for residential and commercial drain systems. This role is ideal for a hands-on professional who enjoys problem-solving, providing excellent customer service, and working with advanced drain-cleaning tools and technology. The Drains Technician clears stoppages, inspects sewer and drain lines, recommends repairs, and ensures each customer receives safe, efficient, and high-quality service.

• Minimum 4 years of drain cleaning, service, or related plumbing experience preferred.
  
  - Licensing:
  Valid driver's license with clean driving record required; plumbing apprentice license a plus.
  
  - Technical
  
  Skills:
  
  Knowledge of drain cleaning equipment (cable, sectional, jetter, camera systems); basic plumbing knowledge.
  
  - Customer
  
  Skills:
  
  Excellent communication and ability to explain findings and solutions clearly.
  
  - Physical Requirements:
  
  Ability to lift 50+ lbs, work in confined spaces, and perform physical labor in various environments.
  
  - Availability:
  Willing to work evenings, weekends, or participate in an on-call rotation as needed.

• Diagnostics & Repair:
  Locate, diagnose, and clear drain and sewer blockages using cable machines, jetters, or camera systems.
  
  - Video Inspection:
  Operate sewer cameras and locators to identify line issues such as root intrusion, breaks, or grade problems.
  
  - Repair Recommendations:
  Provide professional assessments and explain repair options (spot repairs, trenchless, excavation, or replacements).
  
  - Preventive Maintenance:
  Perform scheduled cleanings and maintenance for recurring problem drains.
  
  - Customer Service:
  Communicate clearly with customers about findings, solutions, and pricing; ensure all work is completed to satisfaction.
  
  - Documentation:
  Complete service tickets accurately with photos, videos, and detailed notes in the field software system.
  
  - Safety & Compliance:
  Follow OSHA and company safety protocols, PPE standards, and proper chemical handling procedures.
  
  - Teamwork:
  Coordinate with supervisors, dispatch, and plumbers for complex repairs or follow-up work.
  
  - Equipment Care:
  Maintain and clean drain machines, jetters, cameras, and company vehicle daily.

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role - in the field, office, or leadership - makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs - you'll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with…