Case Manager

** Life at Mission Australia
** When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more  and .
** Your opportunity
** Join Mission Australia as a Case Manager and make a real impact by supporting clients with complex needs to achieve positive, sustainable  these roles, you will deliver person-centred case management using evidence-based approaches, create holistic plans tailored to individual strengths, and guide clients through transitions toward independence. Working under general supervision, you will apply specialist knowledge and sound judgment to provide high-quality support while building strong relationships with internal teams and external partners.

Your key responsibilities will be to:
* Deliver evidence‑based therapeutic interventions, manage a complex caseload, monitor progress and adjust plans as needed.
* Support client transitions to independence or other services, building capacity for self‑management; provide outreach where required.
* Prepare accurate case notes, maintain client files and enter data promptly in relevant client management systems.
* Compile internal and external reports (e.g., case statistics, feedback summaries) and contribute to program delivery.
* Develop, coordinate and facilitate group programs or training activities in line with program guidelines.
* Actively contribute to continuous quality improvement and the development, implementation and review of service practices.
* Build sustainable relationships with clients, colleagues, service providers and government agencies; participate in network meetings and share insights.
* Provide guidance, mentoring and coaching to employees at lower levels; share specialist advice and best practice.
** Requirements for success
*** Relevant tertiary qualification in social work, community services, psychology or similar;
** or
* * an associate diploma with relevant experience;
** or
* * equivalent industry experience.
* Demonstrated experience delivering case management to clients with complex needs, including evidence‑based interventions and managing a complex caseload.
* Demonstrated ability to partner with clients to develop individualized, strengths-based plans, identify meaningful goals, and support progress through coordinated referrals and regular review.
* Experience conducting intake, registrations and formal assessments; maintaining accurate case notes and timely data entry in client management systems.
* Strong engagement skills and the ability to build and maintain effective relationships with clients, colleagues, service providers and government agencies.
* Well‑developed written and verbal communication skills, plus high‑level administrative and reporting capability.
* Ability to develop, coordinate and facilitate group programs or training in line with program guidelines.
* Current valid WWCC, First Aid & CPR and a driver’s licence are essential to the role Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
** Your benefits
** To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
* Rewarding work – every day you know you’re making a real difference
* Not-for-profit salary packaging, reducing your tax (details via )
* Free external, confidential counselling and access to
* Volunteering opportunities
* Opportunity to purchase additional annual leave
* Extra leave including:
Mission Australia Thank You Day & Work Anniversary Day off
** Our culture
** Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive…