Transportation Supervisor

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Transportation Supervisor will oversee and ensure the overall quality of Neighborhood Healthcare PACE transportation services. This role will determine transportation schedules and services for PACE participants and potential enrollees to access medical care and specialty/referral appointments. Additionally, this role will work with transportation contractors and PACE staff to ensure proper transportation documentation is secured and reported.

Schedule:

Monday-Friday, 8am-5pm. This position is onsite.

• Plans and coordinates all transportation workflows, schedules, and activities for drivers, aides, and PACE
• Oversees and coordinates logistical processes with internal and external transportation partners/providers to ensure timely and safe transportation of participants and potential enrollees
• Reviews and analyzes invoices to confirm charges for services provided by outside contractors and identify potential savings for the future
• Monitors program records to ensure policies and procedures are maintained
• Participates and attends the Interdisciplinary Team as a member to take part in the participant care planning, including communicating any changes in participant conditions
• Coordinates with other PACE staff, participants, and caregivers to schedule advance transportation services in advance for participants and/or potential enrollees by securing date, time, location, and contact person information
• Documents and communicates late arrivals to management to ensure participants with appointments are taken care of properly
• Documents participant cancellations or no-shows at the clinics
• Ensures transportation vehicles are properly maintained and serviced in compliance with Department of Transportation and Neighborhood regulations and policies for safety and comfort, including permits, tags, registrations
• Maintains accurate records, logs, and data of day-to-day transportation activities; provides accurate reports to manager
• Communicates all schedule or location changes to PACE staff and transportation providers
• Resolves immediate service problems, reviews post-accident incidents, and communicates clinical services concerns to management, including reporting all incidents according to PACE center protocols
• Makes recommendations to update transportation policies and procedures to improve workflow and system efficiencies
• Assists management with vetting service contracts and third-party vendors
• Ensures transportation services are delivered with the highest quality service standards and customer service
• Responds to transportation inquiries in a timely manner
• Ensures drivers and external transportation service providers meet the PACE training and certification requirements
• Works with external transportation…