Patient Care Coordinator

Description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check‑in and checkout processes are completed.

• Acknowledge and greet patients, customers, and vendors as they walk into the practice in a friendly and welcoming manner.
• Answers and responds to telephone inquiries in a professional and timely manner.
• Schedules appointments.
• Gathers patients and insurance information.
• Verifies and enters patient demographics into EMR ensuring all fields are complete.
• Verifies vision and medical insurance information and enters EMR.
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients.
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete.
• Prepare insurance claims and run reports to ensure all charges are billed and filed.
• Print and prepare forms for patients’ visit.
• Collects and documents all charges, co‑pays, and payments into EMR.
• Allocates balances to insurance as needed.
• Always maintains a clean workspace.
• Practices economy in the use of equipment and supplies.
• Performs other duties as needed and as assigned by manager.

• High school diploma or equivalent.
• Basic computer literacy.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Must be able to maintain patient and practice confidentiality.

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.