Reverse Logistics Support Technician

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

1st Shift - 7:00 am to 3:30 PM Monday through Friday or 10 hour days Tuesday through Friday

Openings: 1

Now Hiring for Reverse Logistics Support Technician at our Murrysville, PA Manufacturing plant.

In this role, you will be responsible for receiving, unpacking, and identifying customer-owned material. You will identify quantities received, document damaged goods and complete transactions in computer system for returns, and adhere to the US Return Material Authorization policy.

In addition, this position is responsible for maintaining KPI goals and cost containment by eliminating waste.

Adherence to safety, housekeeping and quality standards as they relate to production and the company’s objective is required.

Day tasks include:

• Receive, unpack, identify, and deliver customer-owned material.
• Physically receive and open customer returned material and process through SAP according to work procedures.
• Visually inspect returned product.
• Return materials to plant or direct to production department for repair/testing/salvage, etc.
• Repack, label, and prepare returned materials for shipment to plant for resell.
• Responsible for scrapping materials in SAP and physically in accordance with state and local guidelines.
• Answer internal communications via email or Salesforce relating to customer returns.
• Create and maintain standard operating procedures for job role.
• Work closely with MSA customer service via email, phone and Salesforce cases.

Knowledge, Skills and Ability Requirements:

• Ability to:
  • read and understand drawings and work instructions.
  • understand standard units of measure.
  • lift up to 30lbs without assistance.
  • infrequently push and pull a force of 50 pounds on a wheeled-cart.
  • work in a team environment and effectively communicate with various levels within the organization including training of new associates and temporary agency assignments.
  • work independently with minimal supervision.
  • operate pallet jack with heavy loads.
  • operate at a level that meets or exceeds quality and productivity standards for the work area.
  • multitask and prioritize tasks.
  • maintain and organize records.
  • wear safety glasses ANSI Z87 approved, steel toe shoes and other PPE as required.
  • operate at a level that meets or exceeds quality and productivity standards for the work area.
  • demonstrate positive customer service skills.

Education and Experience

Required:

• High School Diploma or equivalent required.
• Computer Experience including proficiency in Microsoft Office products.
• Previous SAP experience.
• Minimum of 6 months previous materials, shipping/receiving, returns, inspections, or related experience.

Education and Experience Preferred:

• Experience with Material Management, Logistics, and Customer Service software operations in SAP will be given preference
• Microsoft Office products (specifically Outlook, PowerPoint)
• JIRA
• Salesforce

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