Retail Portfolio Manager – Cards

Job Title
:
Retail Portfolio Manager - Cards

Term
: 12 months

Location
:
Muscat, Oman

Division
:
Cards

Reports to: TBC

As the Retail Portfolio Manager - Cards, the role involves strategic management of client relationships, ensuring high levels of satisfaction and engagement, and driving revenue growth through tailored portfolio management initiatives. The ideal candidate will possess strategic advisory and execution support for cards portfolio optimisation initiatives spanning across key KPIs like ENR, spend, authorisation etc. to drive growth in card activation, customer engagement, utilisation, balance build through strategic planning, campaign execution, and portfolio optimisation leveraging data analytics, merchant partnerships and other lifecycle management tools.

• Develop and maintain strong, long-term relationships with senior stakeholders.
• Conduct regular business reviews and strategy sessions with clients to identify opportunities for growth and improvement.
• Analyse portfolio trends and develop strategies to improve activation, usage, and retention.
• Optimise portfolio performance through segmentation, targeting, and offer personalisation. Provide execution support for campaign rollout, tracking, and reporting.
• Support the initiatives related to customer engagement & balance build. This includes end to end management of campaigns across channels to grow spends and balances.
• Collaborate with MIS teams to improve existing reports and develop new set of reports; prepare and present regular reports and presentations to senior management and clients.
• Support in launching new products and improve existing by tracking products like profitability and acquisition through different channels.

• 8–10 years of experience in retail banking, consumer finance, payments, or consulting, with a strong focus on retail portfolio management, cards and lending products, customer engagement, and portfolio optimisation.
• Proven track record of managing, optimising, and growing large retail customer portfolios, delivering sustainable revenue growth and improved customer outcomes.
• Strong understanding of retail banking products, payment ecosystems, customer lifecycle management, and core banking operations.
• Excellent communication, stakeholder management, and negotiation skills, with the ability to influence cross-functional teams and senior stakeholders.
• Strong analytic capability, with experience interpreting complex data sets to derive insights, develop strategic initiatives, and drive informed decision-making.

• Deep understanding of the retail customer lifecycle, including acquisition, onboarding, activation, engagement, retention, attrition management, and exit, with the ability to design strategies across each stage.
• Portfolio management expertise across retail banking products (cards, deposits, lending, and digital offerings), including assessing portfolio health, forecasting performance, identifying risks or underperformance, and driving strategic course correction.
• Strong commercial and financial acumen, with a clear understanding of how retail portfolios contribute to overall P&L, margins, growth objectives, and risk trade-offs, and the ability to balance profitability with customer value.

• An understanding of payment systems, digital platforms, APIs, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.
• Excellent communication skills (written, verbal, and presentation) in English; proficiency in Arabic is an advantage.